Shipping & Returns

Shipping

CURRENT SPECIAL OFFER:
Free delivery within Australia for standard orders - available for a limited time.

An Express Post option is also available for more urgent deliveries, at a flat rate of $19.99.

All orders for stocked merchandise will usually be shipped within 1-3 business days via Australia Post (with parcel tracking where available).

Baksana Bamboo Bath Towel Products: Occasionally an order exceeds our stock inventory levels and we need to place a special order with our supplier.

Delivery timeframe estimates for any special order and back-order items will be notified soon after you place your order. Back-orders are usually delivered within 14 days.

Returns and Refunds

You may return new, unworn merchandise in original condition within 10 days of delivery for exchange or full refund.

Where the return is a result of our error, e.g. you received an incorrect or defective item, Bamboo Instyle will pay the return shipping costs.

If an item is being returned because it is the wrong size, we ask you to cover the cost to send it back to us and we will pay to ship the replacement item.

If you are unhappy with any item you purchase and notify us within 10 days of your delivery date, we will refund your money including shipping costs as soon as we receive the returned item(s).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.