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GARMENT CARE & LAUNDERING

Dry cleaning? Leave that for the wool, silk, and cashmere. Save your money and be kinder to the environment by simply showing your bamboo clothing a little love, and it will outlast any cotton clothing.

Wash on a gentle setting in cold water. Don't use chlorine bleach or liquid fabric softener which can damage bamboo fibre. Line dry in the shade and never peg your clothing from the top or bottom or put on a hanger - lay it over the line so the middle of the garment is on the line. Wrinkles seem to fall right out of bamboo, making ironing unnecessary and making bamboo perfect for travel. Other tips include zipping up your hoodie to help it keep its shape, and washing more delicate 100% bamboo tops in a laundry bag.

BAMBOO TOWEL CARE & LAUNDERING

We recommend washing your bath towels at 40 Celcius delicate wash. Be sure your detergent is fully dissolved before adding your towels to the water, and avoid fabric conditioner as it reduces absorbency (and can even make them water repellent). Avoid contact with household cleaning products containing chlorine - bleach will remove colour permanently. Line dry recommended - avoid tumble drying and excessive heat. Baksana bamboo towels are woven, not knitted, so a pulled loop won't unravel. Simply cut any snagged loops with sharp scissors.

DELIVERY

All orders for stocked merchandise will usually be shipped within 1-3 business days via Australia Post Parcel Post satchel (with parcel tracking where available). Any out of stock items will be notified at time of placing order, you can then advise to back-order or cancel. Back-orders are usually delivered within 21 days.

RETURNS

Returns and exchanges are accepted within 10 days of your shipping date. For returns, we will credit your original form of payment. All unworn, non-laundered merchandise must be returned in original condition with tags intact. In the event of defective goods or a shipping error, we will absorb any additional shipping charges associated with the item. If you need to send something back because it is the wrong size, you pay to ship the item back to us, and we will pay shipping for the replacement item. If you try our bamboo clothing and are unhappy with it in the first 10 days of your shipping date, we will refund your money including shipping costs as soon as we receive the item(s) back from you.

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